11ok FAQ – Common Questions & Detailed Answers

If a match is cancelled or postponed indefinitely, 11ok generally follows the rules below:

• Full Cancellation: If a match is cancelled before it starts, your full stake is refunded — to your main balance, not your bonus balance.
• If a match is partially played: In cricket, if the required minimum number of overs hasn't been completed, bets are generally voided and your stake is returned.
• Result under DLS method: If a match is completed via the DLS method, bets are settled according to that result.
• Live Bet: If a match is interrupted during Live Betting, any bets that haven't been settled yet are typically voided.

The refunded amount is usually Within 24 hours is returned to your account. In special cases – such as disputed results or pending official confirmation – it may take up to 48 hours. You can check the status of your bet in the "Betting History" section.

Signing up at 11ok is straightforward — you only need to provide a few key details:

• Full Name: The name must match your National ID or mobile banking account — this is important for withdrawals later on.
• Mobile Number: An active Bangladeshi number – required for OTP verification.
• Date of Birth: You must be 18 years of age or older.
• Password: Create a strong password — at least 8 characters, combining letters and numbers.
• Referral Code (Optional): If you were referred by someone, entering their code may unlock additional benefits.

After submitting the form, you'll receive an OTP code on your mobile. Enter it and your account will be activated instantly. The entire process Under 3 Minutes expires in time. For larger withdrawals, KYC verification may be required – you'll need to upload a photo of your national ID.

There are a few places to check 11ok's current promotions:

• Bonus Page: menu's Bonus Visit the link to see all active offers in one place — it's the most complete list available.
• Post-login dashboard: Once you log in, personalised offers based on your betting history are displayed on the home screen.
• Notification: Keep push notifications enabled on the mobile app so you're alerted the moment a new offer drops.

Types of promotion updates:

• The weekly reload bonus typically refreshes every Monday.
• Special offers run during major tournaments like the IPL and World Cup – these are available for a limited time only.
• Personalised offers can arrive at any time and are typically active for 7 days.

The expiry date is listed next to each offer – make sure to check it carefully.

A wagering requirement is the number of times you need to bet your bonus amount before you can withdraw it.

Example: Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 10x, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets before you can withdraw the bonus amount.

A few important points:

• Some offers require you to wager only the bonus, while others require you to wager both the deposit and the bonus together — always read the offer's terms.
• In Sports Betting, bets are generally counted only when placed at odds of 1.5 or higher.
• Slots generally count all bets in full, but table games may count at 50% or less.
• The wagering multiplier for each offer is listed in the detailed terms within the Bonus section.

To track your wagering progress, go to the "Bonus" section of your account – you'll see a percentage showing how much has been completed.

After logging in to 11ok, go to your account profile. You'll find two separate sections there:

• Betting history: Each bet shows the date, event, market, stake, odds, and outcome (won/lost/ongoing). You can filter by date, sport type, or status.
• Transaction History: You'll find a full record of all deposits, withdrawals, and bonus credits here. Each entry shows the amount, payment method, time, and status.

Usually Last 90 days' History is available to view directly. If you need older records, you can request a statement for a specific period from the support team and they'll send it to your email.

The same information is available on the mobile app – just tap the "My Account" icon to go directly to the history section.

11ok's slots section features several types of games:

• Classic slots (3-reel): Simple layout, fewer paylines — ideal for beginners. Stakes are lower and gameplay is easy to follow.
• Video slots (5-reel): The widest variety of games is here – featuring bonus rounds, free spins, and multipliers. Themes range from sports and mythology to classic fruit machines.
• Megaways Slots: The number of paylines changes with every spin — sometimes offering thousands of ways to win. High volatility means a greater chance of landing big wins.
• Jackpot slots: In a progressive jackpot pool, bets from many players accumulate over time. One player takes the entire amount — and it can grow very large.
• Crash games: This isn't a slot, but it lives in the games section – the multiplier keeps climbing and you need to cash out before it crashes.

Before you play RTP (Return to Player) The higher this percentage, the better your long-term return potential. Slots at 11ok generally have an RTP between 94%–97%. If a game has a "Try for Free" option, play it for free first before betting real money.