Privacy Protection
When you open an account or place a bet on 11ok, certain information comes to us. What that information is, why we collect it, and how we keep it safe — it's all explained here in plain language.
How 11ok keeps your data safe – a quick overview
All personal data stored on 11ok is protected with 256-bit AES encryption, making it virtually impossible for any unauthorized party to access.
11ok never sells your personal information to marketing companies or third parties. Your data is used solely to improve your experience on the platform.
You can view, update, or delete your information at any time. You have full control over your data.
11ok follows international data protection guidelines in line with GDPR-compliant practices, applying world-class standards to how your information is handled.
11ok clearly explains what cookies it uses and why. Cookies other than essential ones are never used without your consent.
11ok's systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed promptly.
By using 11ok's services, you agree to this privacy policy and consent to your information being used for the purposes described herein. If any part is unclear, please reach out to our support team.
11ok (www.11ok.best) takes the privacy of users in Bangladesh very seriously. Whether you're registering, placing bets, or contacting support on 11ok — we handle your information with care and accountability at every step.
This privacy policy explains: what data we collect, why we collect it, where it is stored, and what rights you have. We want you to have a clear understanding – no hidden clauses.
11ok complies with international data protection standards and operates in accordance with applicable local laws. We are committed to protecting your data.
11ok collects the following information you provide when creating an account:
When you use 11ok, certain information is collected automatically:
| Data Type | Why it is collected |
|---|---|
| IP Address | Security Verification & Fraud Prevention |
| Device Type & Operating System | App optimization |
| Browser type & version | Ensuring Compliance |
| Login Time & Session Data | Account Security |
| Betting & Gaming Activity | Service Improvement & Reward Calculation |
| Transaction History | Financial Security & Legal Requirements |
11ok never stores your full payment card number or bank PIN. Only the transaction confirmation details from mobile banking are recorded.
11ok uses your data only for specific, legitimate purposes. It is never used beyond those stated purposes.
Your separate consent is obtained for marketing or promotional communications. This consent can be withdrawn at any time.
11ok does not sell your data. Under no circumstances is your data transferred to third parties for commercial purposes. However, there are a few limited situations where information may be shared:
Technology and payment service providers working on behalf of 11ok may receive limited information. They are bound by strict confidentiality agreements and are not permitted to share data with any third party.
11ok is legally required to disclose information in response to a court order, a regulatory investigation, or a lawful request from a law enforcement authority. In such cases, only the minimum necessary information is provided.
If a user is at risk of a gaming addiction and wishes to activate self-exclusion, relevant information may be shared with the appropriate support organization — but only with your consent.
11ok never shares your information with ad networks, data brokers, or marketing companies. This is an absolute, non-negotiable policy.
11ok does not retain data longer than necessary. The general policy is:
11ok's security framework operates across multiple layers:
11ok uses cookies on its website and app. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential cookies | Login Session, Security | No (Automatic) |
| Functional Cookies | Language preferences, theme settings | Yes |
| Analytics Cookies | Traffic statistics (anonymous) | Yes |
| Marketing Cookies | 11ok does not use | Not Applicable |
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
As an 11ok user, you have important rights over your own data:
You can request to see what information we hold about you.
You can request that any inaccurate information be corrected.
Under certain conditions, you can request that your data be deleted.
In certain cases, you can request a temporary restriction on how your data is used.
You can download your data in a readable format.
You can object to the use of your data for specific purposes.
To exercise these rights support@11ok.bestEmail us at. Requests are typically responded to within 30 days. In some cases, legal requirements may prevent us from fulfilling certain requests – you will always be informed if that is the case.
11ok strictly prohibits the use of its services by anyone under the age of 18. If it comes to our attention that a minor's data has been collected inadvertently, it is deleted immediately and the associated account is closed.
If a parent or legal guardian believes that their minor child's information is held by 11ok, please contact us immediately at support@11ok.bestPlease notify us at.
11ok's platform integrates third-party payment services such as bKash and Nagad. These services operate under their own privacy policies, and 11ok is not responsible for how they manage your data.
When you go directly to the bKash or Nagad app to make a payment, that platform's own privacy policy applies from that point on. 11ok only receives confirmation that the transaction has been completed.
11ok may update this privacy policy from time to time. For significant changes, a notice will be posted on the website and sent to your registered email address.
Continuing to use 11ok after any changes have been made will be considered acceptance of the updated policy. Changes generally take effect 30 days after notice is given.
The date of the most recent update will always be shown at the top of this page. If you'd like to view a previous version, please contact support.
For any questions, requests, or complaints regarding your personal information:
If you have any privacy concerns or questions, feel free to reach out. 11ok's support team is always ready to assist you in your preferred language.
Awareness around online data privacy remains limited in Bangladesh. Many people don't know what information gets collected simply by using an app or website. 11ok wants every user to have a full understanding of how the platform works before they use it.
There's a common misconception that using online services means giving up your privacy. That's not true. 11ok does store your data, but only to improve your experience and keep your account secure. Your betting history and personal details are not visible to other 11ok staff or any third party.
11ok is a responsible platform. We believe trust is built through transparency — which is why this Privacy Policy is written in plain language, so the key message is never lost in legal jargon.
If you believe your privacy has been violated, contact 11ok's support team first. We take every complaint seriously and work to resolve issues promptly. If you are not satisfied with the outcome, you have the right to file a complaint with 11ok's licensing authority.
Responsible Gaming & Betting Across Sports — Your Questions Answered